Mar 1 2020

Long term care claims ( Video

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Long term care claims


Long Term Care Insurance Company Contacts – Genworth, John Hancock, Northwestern Mutual, New York Life, CNA, Prudential, AARP

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Long-term care insurance cCompany Contacts

Long-Term Care Insurance Company Contacts

Contacts For Long-Term Care Insurance Companies
Claims Departments – Policyholder Inquiries

Here are phone numbers for Claims Departments for various Long-Term Care Insurance Companies
The Association provides this listing as a public service to help individuals and family members looking to contact insurance companies regarding a long-term care insurance policy. These are good numbers to call to start a claim or to get information on a long-term care insurance policy benefits.

Many companies have outsourced their Claims and Customer Support to “Third Party Administrators” (TPAs). We have included their phone numbers as well.

IF YOU FIND A BETTER PHONE NUMBER and would like to share it so we can add (or correct) this listing would you kindly call the Association at 818-597-3227. We do our best to keep this listing current and accurate but we know that phone numbers change. So, thank you to those who help.

DO NOT CALL THESE NUMBERS TO GET POLICY PRICE QUOTES or to purchase a new policy . Insurance companies do not sell directly. You can call the Association and ask to speak with a local long-term care insurance specialist who can educate you and provide cost comparisons. Call 818-597-3227.


We have listed companies by the approximate number of policies sold. Larger companies at the top. Phone numbers listed are shared by top LTC agents.
The Claims Department is often a good place to start when you are seeking information. Also listed are general Customer Service numbers shared by leading long-term care insurance agents.

List Updated August 2018
We do our best to keep this list current and accurate but can’t warrant the numbers above are correct. If you let us know by calling 818-597-3227, we will do our best to update the listing. Thank you. back to top

Tips For Filing A New Long-Term Care Insurance Claim

Many of the calls received by the Association come from adult children seeking information about how to file an insurance claim on behalf of an aging parent. With that in mind, we offer the following tips, shared by Melissa Barnickel of Baygroup Insurance of Monkton, MD.

Communication is key to an effective claims process. It begins well before the claim takes place.Make certain that appropriate family members and advisors know that the long term care insurance policy exists. Give them a copy of the policy schedule page or preferably a copy of the entire policy as well as the business card of the agent who sold you the policy or the contact person/benefit department for your employer if a group plan through your employer.

The claim process may vary from company to company but generally the following applies:

Designate individual who will be in charge. This person must have written authorization to act on your behalf.

Contact the insurance company as soon as you think care might be needed. Ask them what their requirements are if in-home care is likely. The skill level or certification or license requirements may be central to having claims paid.

Have the insurance company send out relevant forms and begin claim process. Note: Your insurance agent needs a signed and dated authorization in order to speak to Insurance Company, for any reason, on your behalf.

Most Claims require that a plan of care, detailing actual care that is needed, be submitted. Ascertain whether the company will handle the Assessment and Plan of Care or if the individual has the choice to hire a social worker or nurse to provide this service.

Claim Forms – Make certain physician’s notes include reference to need for help with activities of daily living (ADL’s) or due to cognitive impairment.

Have a duplicate copy of all forms prior to sending originals to insurance company.

Understand that claims usually are reimbursed once a month. The first claim usually is paid about one month after the claim is received by the insurance company.

Care Coordination – claim time can be very stressful to the insured as well as to family members. In order to ease the transition, many LTC carriers have provided for care coordination in their policies. Since health and safety are primary concerns, the care coordinator can act immediately, if necessary, to assess the situation and draw up a plan of care. The care coordinator may assist in arranging for services and may help with the claim. They follow up as necessary to monitor and review the plan of care.

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