Oct 1 2017

Carrier Porting Information – Help center #porting #number #to #tmobile


Help center

Carrier Porting Information

Rocky Hinten March 04, 2014 15:50

We ported numbers out from AT T. We didn’t have a PIN set up with them, so we didn’t need that. I think it just needed the account number and some confirming that it was me on the phone, so therefore the social security # that was listed on the account.

Isabel M March 04, 2014 15:54

Thanks for being the first to jump in! Was that AT T contract or prepaid?

Lisa Carey March 04, 2014 15:54

We ported over from AT T just over a year ago. One of our lines ported over in about 4 hours, the other took 4 or 5 days. The one that took longer was the account holder line so apparently that held it up? Anyway – it was frustrating at the time. Glad to be free of AT T.

Lisa Carey March 04, 2014 15:55

And to confirm – we did not need a pin either, just the account number and I believe ssn. It was under contract, not prepaid.

Brian Ring March 04, 2014 16:01

We ported 2 numbers from Verizon, was so easy I couldn’t believe it was done. I didn’t even have to contact Verizon to say I cancel your service they got notification that my numbers ported over to Ting and canceled my service for me and sent me an email to let me know.

Katie Erickson March 04, 2014 16:04

I had no trouble porting my number over from Verizon. My biggest annoyance was getting my final bill from Verizon after I left. I could no longer login to see the details of my bill or get tech support, which was kind of a pain. 3 relatively pointless phone calls and lots of minutes on hold later, I had to go to a Verizon store and got a paper copy of my bill. But everything on the Ting side of things went perfectly. )

Ian Cooper March 04, 2014 16:08

No issues porting from Verizon for me. I made sure to do it on the last day of my Verizon billing cycle and the bill that I received for that cycle was for $0.

Isabel M March 04, 2014 16:31

Thanks, everyone! The AT T info has been updated.

Dan Stumpf March 04, 2014 16:37

Porting from Tmobile worked great on Ting’s side. Tmobile took a little while, and I had to call them a few times, but it eventually worked. The only issue I had was that for about a day, I received some calls on my Tmobile phone, and some on my Ting phone. I eventually just dismantled my Tmobile phone (took out the battery), and the port completed.

Rocky Hinten March 04, 2014 16:53

Yeah, ours was the regular contract version. We had been with AT T through their name change to Cingular and back to AT T. We started off in 2000, so we had been with them for about 13 years. We never would go to smart phones and data plans, though–too expensive–so we bailed out of AT T to get there.

Christopher Pohl March 04, 2014 18:05

I ported from Virgin Mobile and after a month of the worst customer service and broken porting department I finally got my number changed. We had a rep from Ting on the phone with the Virgin rep and they were both repeating the same account and pin numbers back to each other and verifying them as correct, but still the Virgin porting department kept refusing the port and claiming a wrong account or pin number. Not only was their carrier service abysmal but their customer service was all outsourced to people who didn’t really know how to fix any of my problems.

Jake Keyser March 04, 2014 19:22

I came from Verizon and had no issues. The instructions above are correct. I just used my account number and the password for my online “My Veriozon” account. I was amazed at the speed it was done. In less than an hour my TING phone was up and running!

Jim Cook March 04, 2014 19:27

I ported our 2 phone numbers over from Verizon. I followed the instructions in the tutorial and it worked great. After number was successfully ported, I wanted to confirm that my account with Verizon was closed so I tried logging into my account and got the message that ‘number could not be found’. I have to say at the customer support staff at Ting is great. I always dreaded calling Verizon customer support and having to go through all the layers of their automated answering system. Imagine my surprise when I called Ting customer support and a REAL PERSON picked up the phone!

Kristen Swauger March 04, 2014 19:42

We are/were Verizon customers and our contract ended in January. We have ported one of five lines over to Ting to “test the waters” and spread the cost of new phones over several months. We had no issues with porting that number from Verizon. Like others here, the port was complete in several hours. I had expected at least a day, but was very pleasantly surprised to receive the message about 2 hours after the request that it was complete

Yuriy Petrenko March 04, 2014 19:58

I ported 3 contract numbers from ATT. Everything was smooth, the only hick up was porting ATT pre-paid number, I did not know there was a PIN on a pre-paid, so spent some time with ATT to get that code. i’m satisfied with Ting so far, there are 2 technical issues that bother me: MMS are not working smoothly and international (global) messages are not working at all! My calls to Tech Support could not fix both problems till now. PS. I use HTC Evo 4G.

Wesley Stout March 04, 2014 20:00

I ported from Verizon a few months ago also. Like others have said it happened really quickly. I would add one thing however. If you were like me porting one number and leaving another number(s) as part of a share plan. You will need to call Verizon and adjust the plan. We are waiting on my wife’s contract to run out (and hopefully more current iPhone support) before we convert her over, and well Verizon left us on a very expensive share plan for a month with a single line. Verizon customer service was as helpful as you would expect (sarcasm), so a little easier I’m sure to change the plan after the number is ported instead of waiting a month.

Les HIBBERT March 04, 2014 21:18

Ported from Sprint and was ready to go within the hour. Smooth

Kelley Laughlin March 05, 2014 00:14

Ported # fron Virgin.At first I thought the acct# was the phone #, but when that didn’t work, I tried the Virgin website to find the account number, which they don’t post, even though you are signed in. Called Virgin support.They gave the Account number after only 1 question( What’s it for? Personal use?) Entered number to Ting. Easy Peasy after that. )

Denny May March 05, 2014 00:38

Net10 is just like TracFone.

Denny May March 05, 2014 00:39

Net10 is just like TracFone.

Dean Ticks March 05, 2014 01:15

Ported over from Sprint, quick and painless overall. Sprint Business service was a little problematic in the transfer, but Ting support was fantastic. Never regretted the move for one second!

Isabel M March 05, 2014 18:42

Great stuff! The Net10 and Virgin information has been added.

Alfred Kornel March 06, 2014 19:24

FYI, I made a post some months back with the information needed for porting out of Cincinnati Bell Wireless (also known as i-wireless):

Alfred Kornel March 06, 2014 19:25

In addition, I am soon going to be porting a number away from an AT T Business account. This business account does have a PIN attached, so we’ll see what happens! I’ll post again once the port is complete.

Isabel M March 06, 2014 22:26

Thanks, Alfred! I’ve added the Cincinnati Bell info and definitely let us know what happens with your business line port.

Alfred Kornel March 07, 2014 18:26

Isabel M March 10, 2014 13:29

Hey Alfred–that’s fantastic! Thanks so much. I’m going to post your link above so people can find your post quickly.

Francois de La Bruere September 29, 2014 17:10

Thanks for this helpful list. You should put a link to it on the page where that info is required in your signup process!

Heather Francis October 04, 2014 15:00

I ported from Boost prepaid. I think I hit on a little secret while doing so. I had prepaid my upcoming monthly bill and so knew that I would have a billing issue with them. I went to and followed their advice as to what number to use. Once I got a person, I said I needed my account # because I had a billing issue I needed to put in writing to the company. That is per their TOU agreement for filing a disagreement with them. The boost rep couldn’t get my account # fast enough and apologized that I was having a billing issue at all. I think that because it was a billing issue they had to scramble quickly because of federal consumer regulations. If I had just said I was porting, I bet they would have transferred me all over the place. I bet this approach will work with other prepaid services also. So, from now on, it’s a billing issue, baby!

Joseph Shelley October 29, 2014 11:08

I am getting ready to port a number over from Virgin Mobile. I sent a request for my account number to their support dept. through my Virgin mobile online account saying I wanted it for my records, and a day later I received a reply containing my account number. So you can get this without calling if you are not in a hurry.

Does anyone know if my Virgin Mobile pay as you go account will be canceled and closed when I port out my number?

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